Miele is the leading provider of premium household appliances for both private and commercial customers worldwide. The company, founded in 1899, has eight production sites in Germany and a factory in Austria, Czech Republic, China, Romania and Poland.
Miele is represented in almost 100 countries by its own distributors or through importers. The fourth generation, family-owned enterprise employs about 20,500 employees, 11,050 of them in Germany. Their headquarters are in Gütersloh, Westphalia.
Miele founds its "Smart home" sector to advance the digitization and integration of its household appliances.
In this area, agile working methods should be used accordingly in order:
In 2019, Miele is looking for a tool that is compatible with scrum, in order to make cultural changes within the area of smart home, as well as the whole corporation, measurable and more targeted.
As part of the introduction of agile working methods, Miele has created the Agile Center of Excellence (abbreviated"ACE"). This consists of 15 Scrum Masters and Agile Coaches who support the teams in the implementation of these methods.
In order to make the ACE team more acquainted with the subject of cultural change, they used Echometer as part of their retrospectives with the teams.
That is how cultural change becomes a comprehensible and measurable process, supported by psychological knowledge and self-organised and controlled within the teams.
The use of Echometer not only creates important insights within the teams, but also beyond.
Thanks to Echometer, Miele's executives can give questions to all teams which are evaluated centrally by the cultural barometer.
This creates an early warning system, which enables overseeing managers to identify trends early, and be able to support teams in their further development.
At the same time, this “culture barometer” remains compatible with the idea of self-organization of teams.
With Echometer, the introduction of agile working methods was promoted sustainably and measurably by accompanying the cultural change. At the same time, with Echometer, the teams play a more active role in shaping continuous change.